FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Q1 : Are you a manufacturer or trading company?

1)Shanghai Newera Viscid Products Co.,Ltd was established in 1990 in Shanghai,China. As the gold manufacturer supplier engaged in adhesive tape for 30 years export experience.
2)20 various of equipment, the daily output can reach 100,000 square meters. including 14 series products,  more than 100 finished products and over 30 semi-finished jumbo rolls. 
3)Certifications:ROHS,CE,UL,SGS,ISO9001,REACH.
4)Provide OEM customized service.

Q2 : What Certifications do you have?

ROHS,CE,UL,SGS,ISO9001,REACH.

Q3 : Can we customize the product’s size and package? 

Yes, of course.we can make other sizes and packages as your requirement, normally our quotation will contain the standard package. If you need customized packages,please advise your requirement ahead of time for an accurate quote. 

Q4. Are samples available?

Samples are available.

Q5: What is the lead time for sample and production?

It will take within one week for sample and around 25 days for mass production. The exact time depend on your design and order qty.

Q6: How to guarantee the quality?

1.Before produce: send samples for checking.

2.During producing: send photos and vidio of producing to you.

3.Before shipment: request Third-party testing agency to our factory to inspece of goods or we can send bulk production samples for checking.

4.After shipment: if there any problem because of our mistake, we will take responsible. 

Q7: What trade terms can you accept?

1) Trade terms: EXW,FOB, CFR,CIF,DDU,DDP...

2) Payment methods: T/T,L/C...

3) Mode of transport: By air ,by sea,by train...

Q8: Can we use our own designing?

Yes, spec ., color, printing, logo, paper core, carton box all can be customized. Provide OEM services.

 If you have any questions, please feel free to contact us :peter_zhang01@sh-era.com

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